How to Create Recovery Media and Perform Bare Metal Restore from Veeam Cloud Connect

August 20, 2020


Veeam Cloud Connect allows you to back up and restore your virtual machines quickly and securely. Using phoenixNAP’s cloud infrastructure, you can seamlessly migrate from any cloud provider.

This guide will show you how to create a recovery media and perform a restore operation on your virtual machines.

How to Create Recovery Media and Perform Bare Metal Restore from Veeam Cloud Connect


  • Access to a remote machine you want to backup.
  • Credentials for vCloud Director

Create Recovery Media ISO

To create a recovery media, you need to launch the wizard from the source machine.

In the start menu, find the Create Recovery Media shortcut. The icon should be at the top if you have completed the installation recently. If not, start typing “create”, and the Create Recovery Media icon appears.

Recovery Media wizard icon in Windows

STEP 1 – Select Recovery Media

In the Recovery Media screen:

1. Select an ISO image file from the bootable media types list. You may have more options on the Recovery Media list, but make sure to select ISO.

Veeam Recovery Media image step

2. You can leave the default settings and click Next.

3. Click OK when the Wireless LAN warning appears. The message is relevant only when restoring to a new target using a wireless network.

Veeam Recovery Media warning fo Wireless Lan

STEP 2 – Specify Image Path

In the Image Path step:

1. Click Browse to select the desired location to save the ISO image.

Veeam Recovery Media image path

2. Select a path easy to remember, such as Desktop or Documents, and click Save. Optionally, edit the default name of the ISO file. We recommend a shorter name to avoid character limitation during the upload.

Browse Veeam Recovery Media image

In the steps further below, we will upload the image to the vCloud Director media library.

3. Click Next

STEP 3 – Review the Settings

In the Ready to Apply screen, read through the summary of the settings for your ISO recovery image before you proceed.

When you confirm the settings are correct, click Create to start the process.

Veeam Recovery Media ready to apply step

STEP 4 – Progress Log

In the Progress screen, the log shows the status of every step for the recovery media creation process. This step may take from five to ten minutes, so let the wizard complete the process.

Veeam Recovery Media progress step

If you need to stop the process for whatever reason, click Cancel.

When all the steps are done, click Finish to exit the wizard.

Veeam Recovery Media process completed

Upload Recovery Media Using vCloud Director

To upload the recovery ISO to the Veeam Cloud Connect repository:

1. Log in to vCloud Director on the source machine where you created the ISO image.

2. Create a media catalog in the Catalogs section if you do not have a non-public one.

vCloud Director Catalog

3. Choose Libraries from the menu.

vCloud Director Menu libraries

4. Select Media & Other on left side of the screen.

5. Click + ADD to upload your ISO file.

vCloud Director Media screen

6. Select a non-public catalog from the drop-down list.

vCloud Director select catalog

7. Click the upload arrow to browse and open the ISO file you created previously.

vCloud Director select media to upload

8. Shorten the name of the file if you get an error and click OK.

shorten the name of the media in vCloud Director

Wait until the upload completes. You can find the ISO file in the Media & Other section.

View the uploaded media in vCloud Director

Build Target VM – Notes

Next, you need to build the target VM in the target environment. With vCloud Director, you can choose an existing vApp or create a new vApp.

When building a target VM, there are a few things to keep in mind:

  • An E1000 network adapter is required for your VM. The Veeam Bare Metal Restore ISO may not have VMXNET3 adapter drivers. Make sure your machine uses a VMXNET3 adapter before going into production.
  • You need to select a routable network for the NIC to enable internet access. Adjust firewall rules on Edge as needed.
  • Ensure the hard drive layout matches the existing hard drive layout. Use Disk Management to identify source sizes.
  • After building a VM in vCloud Director, use vCenter to add a USB 2.0 controller to enable mouse support. Do not use VMware Tools.
  • Insert the ISO CD/DVD, select the media you uploaded previously.

Perform a Backup of the Source Machine

Before we continue with the section on restore procedures, make sure you performed the final backup of your machine.

You can start a backup job on the source machine using the Veeam Backup Agent.

1. Right-click the Veeam Agent icon in the system tray.

2. Select Control Panel.

3. Click Backup Now to start the process.

Veeam Backup Agent start the job

The window shows the progress of your backup job.

Another option to start (and configure) a backup job is to use Veeam Availability Console (VAC).

Perform Bare Metal Restore

To start a restore procedure, insert the recovery media in the target VM and power it on. Make sure your VM is set to boot from a drive or use the ESC button at the splash screen to access the boot list.

VM boot options

Press any key to boot from the media. After a minute or two, the Veeam Recovery Media menu appears.

Select Bare Metal Recovery to start the Volume Level Restore wizard.

Bare Metal Recovery wizard

STEP 1 – Select Backup Location

Choose the location of the backup ISO file. In this case, the ISO is located on a phoenixNAP VCC repository.

Select Network storage and click Next.

Select backup location

STEP 2 – Select Network Storage Type and Configure Network Settings

If the wizard does not detect an active network adapter, you need to install drivers before you continue.

no network warning

To do so:

1. Click Load network adapter driver.

Load network adapter

2. Select an ethernet adapter from the list and click Install driver…

The list of network adapters

Once the installation completes, a confirmation popup appears.

adapter installed popup

3. Click OK on both windows to close the pages.

When you finish installing the drivers, a network adapter appears on the list. Now you can configure network settings.

Choose Ethernet0 on the list and select Properties.

Avalilable network adapters selection

Select Use the following IP address and add an available IP address in the target subnet that has internet access along with appropriate gateway and DNS settings. You can use Google’s server as an alternate DNS.

For example:

Network settings example

Click OK for both windows to return to the wizard. If internet access is not available, you may need to adjust the firewall rules.

Choose Veeam Cloud Connect repository. You can also access the above network settings by clicking the Configure network settings link in the lower right corner.

Choosing Veeam Cloud Connect repository

Click Next to continue.

STEP 3 – Specify Service Provider

Add the URL of the phoenixNAP location where your backup is located.

The possible FQDNs are:

  • For Phoenix: or
  • For Ashburn:
  • For the Netherlands:
  • For Atlanta:
  • For Singapore:

Leave the port at 6180 and click Next.

Specify service provider

STEP 4 – Validate Certificate and Enter Credentials

If your network connection is working, you will get certificate details.

Enter your username and password. Do not specify the company.

Click Next.

certificate details and credentials

STEP 5 – Select Available Backup

When the wizard connects to phoenixNAP’s server, you will get a list of backups.

Expand a backup job and choose a computer.

Click Next to continue.

Select a backup to use

STEP 6 – Select Restore Point

Select a restore point from the list. If there are multiple points, use the date stamp to choose the one you want and click Next.

Select a restore point from the list

STEP 7 – Choose Restore Mode

For a full VM restore, select Entire computer.

To verify the disk mapping is correct, click View automatically detected disk mapping.

Choose Restore Mode

Scroll through the list of drives to verify the size and drive location are in order.

Click OK if everything looks good.

Verify disk mapping

Click Next to continue

Note: If the drives are not mapped correctly, choose Manual Restore (advanced) to map the drives manually.

STEP 8 – Review Restore Settings

Review the restore configuration before you start the process.

When you are ready, click Restore. Make sure to let the process complete without any interruptions to avoid potential issues with your VM.

View restore summary

STEP 9 – Restore Progress and Finalization

You can watch the progress of the restore steps in this section.

Ignore any restore log warnings. These errors do not have any effect on the restore process.

View restore progress

Click Finish when the steps complete.

Finally, select Yes when the popup appears to reboot the machine.

Final Steps

Once your machine has booted up and you completed the restore process successfully, there are a few tasks you can do using vCloud Director:

  • Configure necessary settings for your VM.
  • Eject Veeam Recovery Media ISO for the VM in question.
  • Install VMware Tools on the machine
VM menu in vCloud Director


The steps in this guide helped you create an ISO backup image using the Create Recovery Media wizard, as well as to perform Bare Metal Restore.

If you need more information on other vCloud Director options, refer to our VMware vCloud Director quick start guide.

Was this article helpful?
Goran Jevtic
Goran combines his leadership skills and passion for research, writing, and technology as a Technical Writing Team Lead at phoenixNAP. Working with multiple departments and on various projects, he has developed an extraordinary understanding of cloud and virtualization technology trends and best practices.
Next you should read
How to Install and Configure Veeam Management Agent and Veeam Backup Agent
August 6, 2020

This tutorial will show you how to log into the Veeam Availability Console and install the necessary tools.
Read more
DSC Veeam Self-Service Backup Portal Guide
October 28, 2019

This guide is a resource for all phoenixNAP clients using the Veeam Self-Service Backup Portal as a part of their Data Security Cloud environment.
Read more
Veeam Availability Console 3.0 Quick Start Guide
August 20, 2020

This quick start guide is a resource for all phoenixNAP clients using the Veeam Availability Console (VAC).
Read more
How to Install Veeam Backup and Replication
April 27, 2023

Veeam Backup & Replication is a software solution responsible for protecting your data by performing...
Read more