Shipping Instructions
Safely Deliver Your Infrastructure to our Data Center
What is the procedure for shipments?
When you need to have your equipment delivered directly to our facility, we offer a small staging area where equipment and other packages can be stored for up to seven business days (after which storage fees may be imposed). This area is available exclusively for the facilitation of the installation process.
Please note that phoenixNAP does not provide shipping services. You are solely responsible for ordering, packaging, shipping, and utilizing your shipper to have it picked up.
In order to ensure the security of your equipment or packages, we require 48-hour prior notice of any incoming shipments, along with a ticket number.
How to provide a notice to us about the shipment or obtain a ticket number?
Please notify us of any upcoming deliveries by sending an e-mail to [email protected].
What to include in your notice?
Please include the following information in your notification email to help us handle your equipment efficiently.
The expected delivery date of the shipment
The approximate size (length, width, and height) and weight of the full shipment
The shipper’s name and tracking number associated with the shipment
The name(s) of personnel authorized to pick up the shipment
The total number of pieces in the shipment
Shipping Addresses
ATTN: phoenixNAP
[Company Name]
[Ticket Number]
[Contact Person]
phoenixNAP
3402 East University Drive
Phoenix, AZ 85034
ATTN: phoenixNAP
[Company Name]
[Ticket Number]
[Contact Person]
Customer: phoenixNAP
21635 Red Rum Dr.
Ashburn, VA 20147
ATTN: phoenixNAP
1130 Powers Ferry Rd SE
Marietta, GA 30067
ATTN: phoenixNAP
[Company Name]
[Ticket Number]
J.W. Lucasweg 35
Customer: phoenixNAP
2031BE Haarlem
The Netherlands
ATTN: phoenixNAP
Singapore SG3
26A Ayer Rajah Crescent,
Ayer Rajah Industrial Park,
Singapore 139963
Note: Unidentified packages pose a security risk. Without prior notice, any incoming shipment WILL BE REFUSED. It is important to ensure that we have this information prior to the expected delivery date so that the delivery, and that all required information is printed on the shipping label as directed above.