Manage Your Business, Not Your Devices

Get 24/7 Expert Support When and How You Need It While Offloading Your Infrastructure Management

As infrastructure evolves, managing it can become increasingly complex and/or require specialized skillsets. Keeping up-to-date on the latest technologies and systems often necessitates dedicated resources, not to mention budgets to staff those roles. With phoenixNAP Managed Services, we take these operational burdens off your IT teams so they can focus on what will drive your business.

Whether you would like us to handle setup and configuration tasks, monitor your infrastructure, apply patches when needed, or just receive support from our team of experts, phoenixNAP Managed Services has it covered. We offer:

Get Our Scope of
Managed Services Options



Managed Services Setup and Configuration

Setup and Configuration

Our technical experts provide setup for a variety of your hardware and infrastructure devices, including OS installation on phoenixNAP supplied servers.

  • Servers
  • Firewalls
  • Switches

Monitoring Services

Complete round-the-clock monitoring of managed devices by our global technical support team via ICMP pings, host agents, and SNMP trap collection.

  • Fault Management
  • Server Metrics
  • Application Health
Managed Services Monitoring
Managed Services Support

Support Services

Comprehensive troubleshooting and fault management for managed devices by our 24/7 team of technical experts.

  • Servers
  • Patch Management
  • Backup and Recovery
  • Firewalls
  • Migration Services
  • Remote Hands
  • Switches
  • Domain Name Services
    and SSL Certificate

The above is not an exhaustive list of Managed Services we can provide, but rather a brief synopsis of offerings.
A more robust list can be accessed by contacting us.

To get Managed Services for bare metal dedicated servers, visit our Managed Servers page.

IT shipping services

Managed Shipping Services

As part of phoenixNAP’s Data Center services offering, our professional staff will handle your valuable infrastructure equipment as if it is was our own.

We stand ready to coordinate the secure shipping, receiving, handling and storage of your gear in any of our global data center locations, before and during installation, as well as for your RMA (Return Materials Authorization) needs.

Managed SHIPPING Services Include:

  • Shipping and handling of RMA equipment
  • Secure pre-install equipment storage
  • Receiving dock acceptance of equipment
  • Inventory services
  • Additional temporary high-security storage options

What is the procedure for shipments?

Sometimes it is necessary for customers to have equipment delivered directly to our facility. To help expedite this process, we offer a small staging area where equipment and other packages can be stored for up to 7 business days (after which storage fees may be imposed). This area is available exclusively for the facilitation of the installation process.

In order to ensure the security of your equipment or packages, we require 48-hour prior notice of any incoming shipments, along with a ticket number.

How to: Provide notice to us about
the shipment or Obtain a ticket number.

Send an e-mail to one of the following addresses:

Provide the following information:

  • The expected delivery date of the shipment
  • The courier name and tracking number associated with the shipment
  • The total number of pieces in the shipment
  • The approximate size (length, width, and height) and weight of the full shipment
  • The name(s) of personnel authorized to pick up the shipment

All shipments should be sent to the following address in the format below:

Phoenix NAP
[Company Name]; [Ticket Number]
[Contact Person]
3402 East University Drive
Phoenix, AZ 85034

OR

Ashburn Node
Customer: Phoenix NAP; [Company Name]; [Ticket Number]
[Contact Person]
21635 Red Rum Dr.
Ashburn, VA 20147

OR

Atlanta Node
ATTN: PhoenixNAP
1130 Powers Ferry Rd SE
Marietta, GA 30067

OR

EvoSwitch AMS1
J.W. Lucasweg 35
Customer: Phoenix NAP; [Company Name]; [Ticket Number]
2031BE Haarlem
The Netherlands

Note: Unidentified packages pose a security risk. Without prior notice, any incoming shipment WILL BE REFUSED. It is important to ensure that we have this information prior to the expected delivery date so that the delivery, and that all required information is printed on the shipping label as directed above.