What Is Help Desk?

October 11, 2022

A help desk is a person or a team supporting employees within a company by solving different IT issues.

Depending on the company, a help desk can be represented by an internal department or an outsourced service provider. Assistance can be provided in person, over the phone, or online.

Help desk teams solve problems either in real-time or use a ticketing system to track user help requests.

Anastazija is an experienced content writer with knowledge and passion for cloud computing, information technology, and online security. At phoenixNAP, she focuses on answering burning questions about ensuring data robustness and security for all participants in the digital landscape.