What is a Trouble Ticket?

July 12, 2022

A trouble ticket (also called a support ticket) is a request for assistance users submit to a support service management system.

When a user submits a trouble ticket, the system informs them that the request has been received and offers solutions by sending informative resources or connecting the user to a representative.

Anastazija is an experienced content writer with knowledge and passion for cloud computing, information technology, and online security. At phoenixNAP, she focuses on answering burning questions about ensuring data robustness and security for all participants in the digital landscape.