KPI Definition - What is a KPI (Key Performance Indicator)?

A KPI (key performance indicator) is a crucial indicator of an organization's performance and progress toward achieving a specific result. A KPI's value is measured over time and includes targets that the teams strive for, helping them pay attention to what matters the most.

A high-level KPI usually revolves around overall performance, while low-level KPIs focus on processes in an organization's department or individuals.