What Is Vendor Lock-In?

May 29, 2023

Vendor lock-in (also known as customer lock-in) is a situation in which a company continues using inferior or unsuitable services due to the high switching costs of moving to a new provider. Organizations typically become "locked in" to a particular vendor due to proprietary technology or formats, overly complex migrations, or contractual obligations.

Anastazija is an experienced content writer with knowledge and passion for cloud computing, information technology, and online security. At phoenixNAP, she focuses on answering burning questions about ensuring data robustness and security for all participants in the digital landscape.